JOIN US FOR A FREE VIRTUAL PANEL EVENT

AI in CX:
Automated vs Assisted

How to Scale the Human Touch

Are you ready to evolve from AI automated to AI assisted? For the emerging era of agent-led, bot-enhanced, omnichannel customer experiences?

Join us for a virtual panel discussion, where we'll discuss emerging industry trends. 

 

 

June 10, 2022

1:00 PM - 2:00 PM ET / 10:00 AM - 11:00 AM PT 

  •  
colin
Colin Crowley
CX Advisor,
Freshworks
natalie-1
Natalie Beckerman
SVP Global Call Center Operations, Leaf Home
etie
Etie Hertz
CEO,
Loris
greg
Greg Rubin
Head of CX, American Exchange Group

 

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By submitting this registration form, you consent to Loris sharing your contact information with Freshworks, the co-sponsor of this event.

Digital-first, but not digital forever. 

87% of customers will spend more with companies that personalize customer support, and 91% of customers spend more with companies that offer preferred channels to reach support.* How, then, do CX leaders build digital-first workflows that enable customers to get support, while empowering agents to effectively focus on the issues and customers that are most crucial to the bottom line?

Enter: AI-assist. Allowing agents to work with AI powered agent assist software can not only decrease resolution time, but can also reduce customer service costs by 30%.** In this discussion, we'll explore the age of agent-led, bot-enhanced experiences, as surfaced in Freshworks' Report, The Future of CX: 2022. 

Join us to learn:

  • How to scale the human touch in CX
  • Ways to improve agent efficiency (without sacrificing quality)
  • Best practices for augmenting human support with data
And, we'll save time for Q&A, so bring your questions for the experts! Register today.

Meet Our Panelists

Industry leaders obsessed with leading customer experiences, with a focus on digital channels and emerging technology.  More to come!

colin-b

Colin Crowley

CX Advisor, Freshworks, formerly of Albert and Freshly


A true customer experience innovator, Colin brings more than a decade of retention and support experience to the table, including five years at food-tech company Freshly and six at e-commerce giant TicketNetwork. 

natalie-2

Natalie Beckerman

CCW Advisory Board,
SVP Global Call Center Operations,
Leaf Home

A disruptor in CX, Natalie touts an extensive background of experience in retail, utilities, telecomm, tech, fintech, and more, with tenure at Levi Strauss & Co, CREDO, Fidelity, and Rocket Mortgage. She recently joined Leaf Home and also serves as an Advisory Board Member for CCW. 

etie-b

Etie Hertz

CEO, Loris, formerly CRO of ShopKeep


Etie has  over 20 years of hands-on experience building, advising & scaling technology-led organizations. He was the founder & CEO of Payment Revolution, acquired by ShopKeep. His next goal is to revolutionize messaging in the CX space at Loris.ai.

greg-b

Greg Rubin

Head of Customer Experience, American Exchange Group

With a background in CX and Call Center Operations, Greg is a proven leader with a passion for effective communication and efficiency, stemming from years of experience in training, operations, customer service, sales support, and client relations.

Register