Agent experience and buy-in is critical to Bala’s strategy as agent experience ultimately impacts the customer service they deliver. With help from Loris, Bala Venkataramanan, Head of CX at Bill.com and his team gained better visibility into every customer conversation and the insights they need to drive more positive outcomes. And their customer advocate team benefits from real-time customer sentiment scores and suggested language to help improve every interaction, in the moment they are happening.
The Loris intelligence layer is a simple chrome extension that works natively with Bill.com’s Zendesk platform (and integrates with all major support platforms).
Watch the virtual discussion event to learn:
Industry leaders obsessed with leading customer experiences, with a focus on digital channels and emerging technology.
Vice President — Head of Customer Experience, Bill.com
With previous experience at HP, Google, and Intuit, Bala touts and impressive background in contact center support, operations, and customer success. In his current role at Bill.com, Bala has enabled his agents to have better customer conversations using Loris, leading him to evaluate what data points are most important to customer satisfaction.
Head of Customer Experience,
Loris' leader of Customer Experience, Maggie is at the heart of practicing what we preach here at Loris, helping companies have better conversations with customers. Maggie has supported Bill.com's journey with Loris and continues to work closely with Bala to ensure our tools are meeting their needs.