Chatbots are touted for their ability to handle a large volume of conversations in a cost-effective manner. But, as anyone who has ever interacted with a frustrating chatbot knows, there are many situations in which chatbots hurt the experience, rather than help.
Watch to learn:
Industry leaders obsessed with leading customer experiences, with a focus on digital channels and emerging technology.
Founder, Customer First
Director of Support, Peek
Ana-Alicia leads Partner Support at Peek, an award-winning marketplace for consumer activity booking (think tours, classes, skydiving and more).
CX Manager, Huel
Tom is a customer-centric professional, with in-depth experience that includes tenure at Housekeep and Laundrapp.
Head of CX, Loris
Loris' leader of Customer Experience, Maggie is at the heart of practicing what we preach here at Loris, helping companies have better conversations with customers.