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Human Customer Service vs Automation: Finding Balance

Your guide to providing excellent customer service across digital and human-based channels

Customer service expectations are high. So are yours.

Brands like Zappos, Apple, and Amazon are setting a high bar for customer service. To avoid falling behind, companies need to up their customer service game.

Providing excellent customer service across digital and human-based channels is key.

Download the guide to learn more.

Building brand
customer needs

What’s inside

Download our free guide to learn about:

  • Trends in customer service expectations, including demand for omnichannel options.
  • Customer service best practices for both digital/self-service and human-driven channels.
  • How to create a roadmap for customer service success
  • How Loris helps companies improve customer service KPIs with a balance of technology and human empathy

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Want to learn more about customer service trends & the role of technology?

Check out this informative webinar with our Director of Product, presented at CX Camp 2021.