Customer Conversation Data Analysis

Discover which topics drive the toughest conversations,
and which agents
are best at solving them

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Request Free Analysis

How it works 

Book a 15 minute consultation to discuss how you're currently tagging, collecting CSAT, and developing QA scores today. 

Tell us what you want to learn:
  • Agent rankings based on efficiency 
  • Agent rankings based on conversation outcomes & customer sentiment 
  • Topic rankings by positive and negative customer sentiment (predicted CSAT) 
  • Benchmarking your team’s performance against similar companies 
  • And more

We will generate your data analysis and present it to you within days.

 

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What % of customer conversations are about the customer services team?

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We often hear 70% plus.  On average our data shows it's actually only about 25%. Most of the conversations are about the product, marketing campaigns or company policies.  This is just one example of an immediate insight that Loris can help your team both uncover, and action on.

- Serj Smorodinsky, Team Lead, Data Scientist at Loris

 

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Predicted CSAT for 
100% of conversations

CSAT survey response rates only tell a fraction of the story when response rates are 10-20%.

What about everyone else? 

Generate sentiment analysis score for
100% of customer conversations.

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Take the "manual" out of QA

Gain insights into the most frequent or emerging topics driving the most negative customer sentiment,  so your team knows where to take action first to reach your goals.

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Benchmark your
team’s performance

Turn your data into an actionable engine.  

Relative to similar companies, learn how your sentiment scores and agent performance metrics stack up.

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Like what you learn? Loris can integrate with your existing tech stack 

Loris is the end-to-end intelligence layer not only detecting issues but helping your team continuously improve as you solve them. 

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Questions for us?  Get in touch.