According to Zendesk's CX Trends 2022 Report, 61% of customers will switch to a competitor after one bad customer service experience. Meanwhile, 81% say a positive customer service experience makes them more likely to repeat purchase with a brand.
The Better Conversations Playbook will help you:
✓ Identify bad conversations
✓ Mitigate escalation
✓ Prevent future bad conversations
✓ Learn from “bad conversation” data quickly
✓ Making changes in real time to turn things around fast
Download your playbook, packed with insights from CX experts like Dan Gingiss, former CX leader at Discover, McDonald’s, and Humana.
Walk away with specific tips on how to quickly identify commonalities across bad conversations and solve problems before they spiral out of control.
Download the playbook to learn: