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Meet Our Panelists

Industry leaders obsessed with leading customer experiences, with a focus on digital channels and emerging technology. 


Ines van Dijk

Interaction Quality Specialist,
Quality in Support

Ines started Quality in Support to help SaaS tech companies build fast and high-quality Customer Support teams. With a lengthy background in tech support herself, she experienced first hand what makes a great customer interaction, and sought to measure and leverage that data. Ines now helps companies with communication and workflow analysis, cost reduction strategies, and more.



Ash Rhodes

CX Leader and Owner,
Ash Rhodes Consulting

Ash is a passionate advocate for the Human Support experience through purposeful development of team cultures and support processes. With an  extensive background in SaaS, Startup landscapes, proactive customer initiatives, and operational management, Ash started Ash Rhodes Consulting to help build and further develop remote customer service and success teams.



Eugene Mandel

Head of Product,

Eugene is an experienced data science and machine learning product leader with a passion for helping businesses find creative solutions for key problems by unlocking the knowledge in their data. Here at Loris, Eugene and his team are looking to solve the everyday pains of CX and QA leaders at companies of all industries engaging in digital customer experiences.